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Relentless: showing or promising no abatement of severity, intensity, strength, or pace

 

Recently I was called “relentless” by two different people in a 24 hour period. The first person worked for a property management firm in Boston and the other worked for a housing authority on the North Shore. Regardless of their intentions I found it to be an absolute compliment.

Relentless.

Yes, I am relentless asking how I can get new business. Would you prefer a company that is just happy with what they have and isn’t looking to grow and help others? I don’t give up after one call or email. I am relentless. I won’t take no for an answer. I need to hear why a company can offer better service than us.

Relentless.

Yes, I am relentlessly¬†follow up with prospects. I can’t name how many times I have finally replaced a vendor at a management firm, housing authority or commercial business and them eventually tell me we are much better than the previous vendor. Some of the best satisfaction I have gotten in this industry is when an organization tells us how much they love working with us even though it took me years to make them think about changing or at least looking at another bid. If I wasn’t relentless these agencies wouldn’t be getting great service. They wouldn’t be saving thousands of dollars.

Relentless.

I am relentlessly having meetings with my techs, calling my techs to give them tips, asking my techs what else they need and making sure they service to the best of their ability. I am relentlessly checking in on their schedules and seeing if there is any advice I can add to eliminate the pest problem.

Relentless.

Yes, I am relentlessly teaching my office managers and sales managers better ways to speak to customers. I am relentlessly telling them other ways to handle difficult customers. I am relentlessly telling them how important our clients so that they provide them their best attention. I continually follow up with them to make sure they tell customers if we are running late and remind customers of appointment.

Relentless.

Yes, I am all night thinking about jobs we can do better and clients we can acquire. I relentlessly text co-workers all thru night and email customers whenever a new idea or strategy pops in my head. I relentlessly write down notes at 3 AM when an idea comes to mind. Sometimes I don’t go back to sleep because I can’t wait to start the day and get rid of my client’s pest problem.

Relentless.

I am relentlessly checking new ways to advertise. I continue to throw back profits into the business so that we can promote our great services in more areas. I relentlessly create brochures, informational packets and pricing sheets to mail to potential customers.

Relentless.

I relentlessly keep in touch with my customers. I don’t sell a new account and then disappear. I never want to lose an account. I always want to make sure an account can reach me anytime if there is a problem. I continually send gift cards and thank you cards and coffee.

Relentless.

I am relentlessly checking Yelp and Angie’s List every minute of the day. I thirst for that next 5 star review or A rating. I respond to Yelpers and Angie’s List members faster than any owner in the industry. I care. I want your business and I want you to work with someone that is going to give their all.

Relentless.

Yes, I am relentlessly checking my phone every minute. I enjoy getting back to clients and potential customers within minutes of their email. I love making them my number one priority.

Relentless.

I am relentlessly seeing what other companies pay their techs and making sure mine are the best paid in the state. I want my techs to make a career out of the work they are doing. Unlike many owners of other companies I don’t show up in walk-thru’s with a $90,000 car. I am in a work truck just like my techs. I enjoy working. I enjoy solving problems and so my techs. I want them to have a piece of the pie as well. I would certainly give up some of our profits to make sure my techs can make ends meet. Want to know if you are getting great service? I dare you to ask your current vendor what they are paying their techs and then ask me. You will be shocked.

Relentless.

If I have a landlord or property management firm that has tenants that don’t want to assist in the pest removal process or are just looking to capture free rent and lie no matter what then I am relentlessly servicing their unit. I relentlessly taking pictures if they aren’t preparing correctly or providing an atmosphere conducive to pests. I am relentlessly putting together reports so the landlords, property managers or housing authorities can win in court.

Relentless.

I am typing this post up at 4:55 AM. Why? Because I am relentless. I am always thinking about my business.

So, yes, call me relentless. I can only hope that if you don’t choose to use our services that you have an owner and company as relentless as I am and we are. I wake up at night thinking about my clients, thinking about how we can solve certain tenant problems. I eat, drink and sleep pest control. 24/7. I can’t settle and won’t settle. I know for a fact I care more than any of my competitors so I am relentlessly going to tell you about and let you know. Call me relentless all you want it just drives me more. I will continue to be relentless so one day you can sleep knowing you have the pest control company on the job, B & B Pest Control. Relentless.